Refund Policy

Overview

Your satisfaction is our #1 goal.

Though we always aim to meet your expectations, if you decide to discontinue a service and want a refund, this Refund Policy explains when and how you may be eligible.

Virtual Office Refund Policy

We collect both personal and non-personal information:

• Once payment is made, Spacelance will provide the legal documents you need to apply for Company and/or GST registration. These include notarised Rent Agreement, NOC, Tax Receipt, Utility Bill, etc. You must apply for registration within 60 days after signing the agreement, noting that government policies may change.
• If you delay applying, Spacelance is not liable for any rejections that happen due to your delay.
• Once the Rent Agreement is signed and documents issued, refunds are generally not provided, except under the following conditions:
  1. During your Company or GST registration process if government authorities ask for additional supporting documents (from us, as the Registered Office provider). In that case, Spacelance will provide those documents within 2 working days.
  2. If despite submitting the required documents, you still face multiple rejections (minimum 2 times), you may be eligible for a refund (see below).

Eligibility Criteria for Refund

To qualify for a refund:

• You must request the refund within 60 days of signing the agreement, and provide proof of rejection (for example, rejection letters) from the ROC or GST authorities.
• Rejections caused by your own negligence or errors (incorrect documents, missed deadlines, etc.) are not eligible for refunds.
• Rejections must be for reasons outside of Registered Office’s scope (e.g. not due to director documents, not holding personal meetings with GST office if required).

Processing Fees & Partial Refunds

• If eligible under the above criteria, a refund will be issued after deducting INR 2,000 as processing fees. This covers costs such as stamp paper, notary fees, etc.
• If you request a refund within 48 hours of payment and before the purchase of stamp paper, then the full amount will be refunded.

Refund Process

• To request a refund, write to support@spacelance.com, explain the reason, and attach the supporting document(s) (e.g. rejection letters from ROC or GST).
• After your request is received, Spacelance’s Legal / Compliance team will verify it within 2 business days.
• Once approved, the refund will be issued and should reflect in your bank account or original payment method within 10 working days.

Renewal Exceptions

• This Refund Policy applies only to new customers.
• If you are renewing an existing plan, you are not eligible for a refund under this policy.